Outcomes - Selected Case Summaries
Categories
 Complaint against unreasonable delay in response
Early Resolution | 09 June 2023
The Utility Regulation and Competition Office (Ofreg)
The complainant stated that the Utility Regulation and Competition Office (OfReg) had unreasonably delayed providing a decision on request for permission to set a utility rate. The project was approved under the National Energy Policy and only required an approval/denial of rate to further commercial negotiations.
During the informal resolution process the complainants were given confirmation to their request so the Ombudsman could effectively close the matter.